CUSTOMER SERVICE
HOW CAN WE HELP?
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
If you still need help, send us a message. We're here to make your VeteransWear experience an awesome one.
FAQ
01
Who can shop at VeteransWear?
VeteransWear is for everyone who respects and supports those who have served. You do not need to be a veteran or active-duty service member to shop with us. Whether you served, have a loved one who served, or simply want to show your support for America’s military community, you’re always welcome here.
03
How will I know when my order has shipped?
Once your order has been processed and shipped (normally in 48 hours or less), you’ll receive a shipping confirmation email with tracking information when available. You can use the tracking link to follow your order as it makes its way to you.
05
Why did I receive only part of my order?
Some items in your order may be produced or shipped separately and can arrive in more than one package. If you’ve received only part of your order, please check your shipping confirmation and tracking information for additional shipments. If something still appears to be missing, contact us and we’ll be happy to help.
07
What payment methods do you accept?
VeteransWear accepts major credit and debit cards, including Visa, Mastercard, American Express and Discover. Additional payment options such as Apple Pay, Google Pay and PayPal may also be available at checkout. Available payment methods will be displayed when you place your order.
09
Is it safe to order online?
Yes. VeteransWear uses a secure and encrypted checkout system to process online purchases. Payment information is handled through secure payment processing technology designed to protect your information throughout the checkout process. VeteransWear does not directly store your complete credit or debit card information.
02
How do I choose the right size?
Sizing may vary slightly depending on the product or style. Please review the size information provided on the product page before placing your order. We recommend comparing the measurements provided with a similar item you already own for the best fit.
04
Can I track my order?
Yes. Once tracking information becomes available, you’ll receive it by email. Simply follow the tracking link provided in your shipping confirmation to view the latest available status of your shipment.
06
What should I do if I received the wrong item?
If you received an item that is different from what you ordered, please contact us as soon as possible with your order number and a brief description of the issue. If possible, include a photo of the item you received. We’ll review the situation and work with you to make it right.
08
What is your return and exchange policy?
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrectly selected sizes or colors. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. Include your order number, a description of the problem, and clear photos showing the issue. We’ll review your order and work with you to arrange an appropriate replacement or refund.
10
How much is shipping, and how long will delivery take?
Always free shipping to our valued customers!
There is no standard shipping charge on your VeteransWear order. Because our products are made especially for you, please allow time for both production and delivery. An estimated delivery date will be provided when available, and tracking information will be sent once your order ships.